Quality policy


GKN Sinter Metals is focussed on the quality of our products, processes, and services, as well as in creating and capturing value for our customers and stakeholders. Robust systems are created and followed, system design is reviewed and improved, and corrective actions are identified and implemented.

 

Key principles

  • Visible leadership and employee participation
  • Comprehensive training
  • Robust systems
  • Audits, problem solving, corrective action, and root cause elimination
  • Focus on prevention of defects
  • Performance monitoring and reporting


 Enabling systems

  • Certification to international standards

  • Zero Defect Strategy
  • APQP
  • Supplier Assessment and Development
  • Concern Management
  • Problem Solving
  • Program Management

Key measures

  • Customer PPM
  • Customer Concerns
  • Cost of Non-Quality
  • Internal Non-conformance Rate